Entrance tickets for cultural events can be returned to the event organizer according to the code of the Republic of Belarus on the 20th of July 2016. No. 413-C, article 217 :

• at the initiative of a citizen or organization – not less than one calendar day prior to the event. In this case, the citizen or organization that return ticket, shall be compensated not less than 75 percent of the cost of the admission ticket;
• in case of cancellation, the pre-announced time (timing) or venue, replacing it with another – on the day cancelled (planned) events and any other terms established by the organizer of the event. In this case, the citizen or organization that return ticket, refunded the full price of admission.

Entrance fees are returned at the location of the organizer of the event, and in the case of cancellation, the pre-announced time (timing) or venue, replacing it with another – the place is cancelled (planned) activities and in other places, established by the organizer of the event.

In case of change of pre-announced time (timing) or venue, replacing it with another, the citizen has the right to attend the event on the basis of the existing ticket.

ATTENTION! When you return the ticket service fee print at the Point of sale and fee for service delivery are not refundable. For a refund you must communicate with the organizer to clarify the method return.

If paying by credit card On-line refund to the same card with which payment was made.

In the case of payment in cash or other ways you need a ticket to contact us at the address: Minsk, street King 9, оф. 5 after specifying the time.

In case of impossibility of personal presence, the refund can be made on the Bank card. You need to know the Bank that issued the card details:

• the name of the receiving Bank;
• transit account to be credited to the card account;
• code of the Bank;
• UNP Bank;
• full name of card owner;
• the number of your card account (out of contract).

to Specify the size of the Bank Commission charge at enrollment into the card account and the payment methods for commissions. If the Commission is required to pay a separate payment to clarify the Bank details for payment, and the payment note. The size of the Commission will be deducted from the refund amount.